CLASS 10TH - BEAUTY & WELLNESS - COMMUNICATION SKILLS ( EMPLOYABILITY SKILLS ) UNIT 1 SESSION 1

METHODS OF COMMUNICATION 

1. What is Communication?

Communication is the process of exchanging ideas, thoughts, messages, or information between two or more people.

It can be verbal (spoken or written) or non-verbal (gestures, body language, facial expressions).

Good communication helps in building relationships and achieving goals.

2. Methods of Communication (Samvad ki Vidhiyan)

1. Verbal Communication – Using spoken or written words.

Examples: talking, phone calls, letters, emails.

2. Non-Verbal Communication – 

Without words, using gestures, body posture, eye contact, facial expressions.

3. Visual Communication – 

Using pictures, charts, diagrams, or presentations.

4. Digital Communication – 

Through social media, video calls, messaging apps, etc.

3. Importance of Communication

Builds confidence and trust.

Helps in solving problems and avoiding conflicts.

Essential for teamwork and leadership.

In the beauty and wellness industry, good communication ensures client satisfaction.

4. Elements of Communication

1. Sender – The person who gives the message.

2. Message – The information or idea shared.

3. Channel/Medium – The way message is sent (spoken, written, visual, digital).

4. Receiver – The person who receives the message.

5. Feedback – The response of the receiver.

6. Context – The situation in which communication happens.

7. Noise/Barrier – Anything that disturbs communication (like background sound, language problem).

❓ Question – Answers

Q1. What is communication?

Ans. Communication is the process of exchanging ideas, information, or feelings between two or more people through verbal, non-verbal, or written methods.

Q2. Write any two methods of communication.

Ans.   1. Verbal communication – spoken or written words.

2. Non-verbal communication – gestures, posture, facial expressions.

Q3. Why is communication important in the beauty and wellness industry?

Ans. It helps in understanding client needs, providing better services, building trust, and maintaining good professional relationships.

Q4. Name the main elements of communication.

Ans. Sender, Message, Channel, Receiver, Feedback, Context, and Noise.

Q5. What is feedback in communication?

Ans. Feedback is the response of the receiver that shows whether the message was understood correctly.